Office hours and telephone numbers:
Monday to Friday and Public Holidays = 08:00 am till 08:00 pm
Saturday, Sunday = 9 am till 4 pm
Office phone number: (+55-21) 3177- 8989 and (+55-21) 96740 3375 (whatsapp)
Outside of our office hours we are reachable via our 24-hour emergency hotline, (+ 55-21) 96740 3375, (+55 21) 9 9969-6677
For a valid reservation, we need the following information from our customers:
Identity card or passport number
Check-in time / flight number (if travel is by plane)
Name (s) of occupants
Payment forms, reservations, remaining rent and security deposit
For a booking of our property we require a booking deposit of 50% of the rental price.
Accepted forms of payment: Bank transfer Brazilian Bank, credit card payment (RESERVATION DEPOSIT ONLY!) and cash-payment in our agency.
In order to be able to allocate your payment, we always require a transfer confirmation via email.
Your reservation is valid, once our booking department has sent you a reservation confirmation.
The payment of the rental balance and the security deposit must be made in cash upon check-in.
This payment is an indispensable requirement to the signing of the rental contract and the handover of the keys. We do not accept checks and credit cards. If the customer does not want to pay the rental balance in cash, the possibility of an electric transaction or credit card payment on your reservation page on website exists. This transaction must be made at least 7 days before prior to the date the tenant wants to move in.
The security deposit is always required in cash.
If the reserved property is not available, due to reasons beyond our control, we offer our customers the choice of an alternative at least equivalent or the full refund of all paid amounts.
For the olympic games 2016 we adapted another reservation system. For this event the downpayment is 50% of the rental amount.
The rental balance has to be paid 30 days before the check-in date. The security deposit has to be paid in cash at the arrival.
Check-in time: 3 pm till 8 pm
The customer is obliged to inform us about the time of his arrival and to give us his contact number. Without this information we cannot arrange a check-in.
During our business hours we expect customers in our agency. After the customer has signed the lease, one of our employees will accompany the client to the reserved property.
Outside of our business hours the customer is obliged to call our 24/7 check-in department at least 30 minutes prior to his arrival at the property (+ 55-21) 96740 3375, (+55 21) 99969-6677. After receiving the call, our employee will expect the customer at the building entrance of the reserved property.
If the apartment is available and the customer wants to have a guaranteed possibility of an early check-in, a move-in between 6 am and 2 pm can be arranged for a fee of 50% of the daily rent. This fee must be paid in advance.
For check-ins between 10 pm und 6 am the previous day's rent has to be paid.
Check-out time = 6 to 11 am
An employee of Rio Habitat will meet the client in his apartment (time will be arranged in the contract), in order to examine the property, receive the keys and return the security deposit in exchange.
If the apartment is available and the client wishes to leave the apartment between 11am and 10pm, we require a late check-out fee of 50% of the daily rent. This fee has to be paid in advance.
For check-outs between 10 pm and 6 am we charge the previous day's rent.
If the customer does not leave the apartment within 30 minutes after the pre-established contract time, we require a fine of 50 BRL, as long as the check-out still takes place before 11 am. After 11 am a full days rent will be charged.
Reservation / rental cancellations and changes of booking dates/times
In case of a cancellation or a non-appearance the reservation deposit will not be refunded.
There is no refund of rent or the deposit, if a customer should decide to leave the apartment earlier.
Changing reservation dates will be allowed only upon written confirmation. Rio Habitat has the right to terminate the contract of tenancy immediately without any refund, if one of the following cases should occur: Total number of occupants exceeds themaximum defined on our website, disturbance of the peace and/or infringement of the building regulations, organization of parties, use of illegal drugs, pets (without our written permission), unpaid rent or security deposit.
If the reserved property has an internet connection or cable TV, Rio Habitat assumes no responsibility for connection problems or any resulting inconvenience. This service is offered by telecommunication companies beyond our control. In case of problems and disturbances, there will be no refund of rental payments.
Responsibilities and obligations of our tenants
The tenant assumes full responsibility for the property he has rented as well as any items which belong to the building. The same holds true for housemates and visitors.
The client and all apartment occupants and visitors must comply with the building regulations and house rules. Fines imposed by the building administration for the infringement of these regulations must be paid by the tenant immediately. Additionally they can lead to a premature termination of the rental agreement without any refund.
Visitors-policy in our properties: There are buildings which do not allow the entry of visitors.
Please notify us before booking if visitors are expected, so we can provide a suitable apartment.
Rentals based on a monthly price do not include the consumption of electricity and gas.
Any usage thereof is at the expense of the client and must either be paid when checking-out or in case of rental periods exceeding 20 days after each month.
Place of jurisdiction is the forum of the State of Rio de Janeiro